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Fixing Long-Term Care

David Marriott – Administrator
Phone: 416-447-7244 ext. 656
Email: dmarriott@betterlivinghealth.org

Robin Krishnan – Director of Nursing
Phone: 416-447-7244 ext. 512
Email: rkrishnan@betterlivinghealth.org

Anitha Chandrahausan – Infection, Prevention and Control (IPAC) Lead
Phone: 416-447-7244 ext. 853
Email: achandrahausan@betterlivinghealth.org

 

Complaints

We take complaints seriously and are committed to responding promptly. The Ministry is available to review urgent complaints. Below is information on ways to file a complaint:

  • For non-urgent complaints, please contact our Thompson House Administrator directly. Contact information is listed at the top of this page.
  • To report a complaint to the Ministry, visit the Ministry of Long Term Care website at: www.ontario.ca/page/long-term-care-home-complaint-process or call:

          1-866-434-0144 -> 7 days/week -> 8:30am to 7:00pm

  • Write to the Ministry. You can send a written letter to the Ministry by mail to:
    Director
    Long Term Care Inspections Branch
    Long Term Care Operations Division
    119 King St. W, 11th Floor
    Hamilton, ON L8P 4Y7
  • Contact the Patient Ombudsman. If you have already contacted our Home and the Long-Term Care Family Support and Action line (toll-free at 1-866-434-0144) and were not able to reach a satisfactory resolution, you can contact the Patient Ombudsman, by:
    • Calling: 1-888-321-0339 (toll-free) or 416-597-0339 (in Toronto)
    • TTY: 416-597-5371

Better Living at Thompson House Complaints Policy

Learn more about Better Living at Thompson House Complaints Policy
Learn more about our Complaints Feedback Form

 

Continuous Quality Improvement (CQI)

Find out more about our Continuous Quality Improvement (CQI) Plan

 

Emergency Plan

Learn more about our Emergency Preparedness Plan

 

Visitor Information

We always look forward to welcoming Visitors to Better Living at Thompson House. Please check with the Management team to stay informed of any changes or restrictions to visitors at our home.

Find out more about our Better Living at Thompson House – Visitor Guidelines

We are pleased to share some resources from Public Health Ontario that will help to keep our residents, staff and visitors safe during visits: