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For the past several weeks we have been scheduling outdoor visits with our Residents and families.  On June 15 the ministry announced that Long Term Care Homes may begin phase 2 of reopening, with reintroducing visits inside our home.  To ensure that we do this as safely as possible, indoor visits will be reintroduced in a phased approach.

»Indoor Visits with Contracted Services/Essential Caregivers will resume on July 27.  This includes visitors to our home for contracted services (i.e. expanding our hairdressing services) and for private paid essential caregivers.  We will ensure that all essential caregivers and contracted services follow the same protocols as our Employees, including; working only within one facility, completing COVID-19 testing every 14 days, and completing Infection Prevention and Control (IPAC) training prior to resuming service.

»Indoor Visits with Residents will begin on August 10. Our top priority is the ongoing health and well-being of our Residents, families and our staff to make sure our home remains outbreak free.  We have set out the following requirements aligning with the ministry guidelines in order to safely continue outdoor visits and gradually reintroduce indoor visits.

Home Requirements

Homes must not be in Outbreak:
To continue to accommodate indoor and outdoor visits, our home must not be in outbreak. In the event that the status of our home changes and/or if there is a steady increase of local community COVID-19 cases, we will need to pause all non-essential visitations and will follow the guidance set out by the Chief Medical Health Officer and Public Health.
Limit the Number of Visitors:
During phase 2, long-term care homes are allowed two visitors to visit a Resident at a time.  While we are able to accommodate this change safely for outdoor visits, due to our limited indoor space on the Resident floors, we may only be able to accommodate one indoor visitor at a time to ensure that we can safely maintain physical distancing.  However, we are working to set up an indoor visiting location in order to support up to two visitors.
Ensure Access to Visits is Equitable:
We will continue with the schedule and time limits on visits that our home has developed so that we can continue to accommodate more families/visitors.  For phase 2, visits will continue to be limited to approximately 30 minutes and no more than one visit per week based on scheduling availability.

Visitor Requirements

Indoor visitors must have completed a negative COVID-19 test within the previous 14 days of the visit:
For phase two, you will only be required to bring documentation confirming proof of a negative test result with you on the day of your visit if you are visiting a resident inside our home.  This no longer is a requirement for outdoor visits. Test results can be either be a print out or displayed on your phone.  We will not accept any emailed copies for your own privacy protection.  Also note, that we will not be providing testing. Find an Assessment Centre.

Visitors must pass our ‘Active Screening Questionnaire’:
When you arrive for your visit, our staff will take your temperature and ask you screening questions regarding any symptoms, travel and/or contact with others. You must pass this screener otherwise will not be permitted to visit. If you are unwell or think you may have been exposed to COVID-19, please do not visit our home and reschedule your visit. If you are unsure you can complete a Self-Assessment prior to your visit. Complete a COVID-19 Self Assessment.

Visitors must comply with the following Infection Prevention and Control (IPAC) protocols put in place by our home:
» Follow Mask and/or Face Covering Requirements and Bylaws:

  • Indoor visits: As per ministry requirements and the City of Toronto bylaw on mandatory masking, all visitors entering our home will be provided with a medical/surgical mask that must be worn at all times while in the home.
  • Outdoor visits: All visitors must wear a non-medical mask or face covering while visiting with a Resident outdoors.  Masks or face coverings will not be provided so please bring your own.

» Practice Hand Hygiene:
You must sanitize your hands by using the dedicated hand sanitizer at the screening station before and after the visit with our Residents.

» Practice Physical Distancing:
You must maintain a distance of 2 metres/6 feet between the Resident as guided by the ministry. Regretfully, that will mean for the safety of your loved one and all of the Residents you will not be able to hug, kiss, touch or pass along items/gifts directly.

Booking a Visit

Visits may only be booked with Jackie Miller, Program Manager at 416-447-7244 ext. 530 between the hours of 7:00 a.m. and 3:00 p.m. Monday to Thursday.  We encourage you to continue to book your visits outdoors as the weather remains nice.

In order to help you schedule your visit, we have prepared a Visitor Schedule. With the safety of our residents, staff and home in mind, we have dedicated days and times to select floors to ensure an organized and safe visit.


Additional Information For a Safe Visit

  • As our home is busy during meals, we will not be scheduling any visits during these times.
  • If your visit is scheduled outdoors and there is inclement weather, we will either schedule your visit at the north entrance doors or we may need to reschedule it for another day.  Unfortunately, we cannot move it indoors as it may conflict with the indoor visit schedule.
  • If you have been accessing virtual visits and plan to start in person visits we may find the need to reduce the number of virtual visits you have scheduled to ensure we can accommodate more families/visitors into the schedule.
  • Please do not bring in any outside food or drinks during your visit. However, you may continue to drop off prepackaged items for residents.

We will do our best to accommodate all visit requests and we appreciate your patience and understanding as we work together for the benefit of all our Residents.

Content Last updated July 21, 2020